How are complaints against massage therapists addressed in Maryland?

In Maryland, complaints against massage therapists are formally submitted to the Maryland Board for review and investigation. This is the correct approach as it ensures that issues are addressed through a regulated and official process, which is important for maintaining professional standards and accountability within the field of massage therapy.

The Maryland Board has the authority to assess the validity of the complaints and take appropriate actions, ensuring that both clients and practitioners are treated fairly and that any violations of practice standards are duly addressed. This process not only helps protect the public but also upholds the integrity of the profession.

Resolving complaints directly between the client and the therapist lacks the oversight needed to handle potential violations or ethical concerns comprehensively. Furthermore, involving the local police department may not be suitable for all types of complaints, particularly those that are more about professional conduct rather than criminal behavior. Finally, while a professional council may offer insights, it typically does not have the same regulatory authority and structure as the Maryland Board. Thus, the Board's involvement is the most effective and proper method for addressing complaints in this context.